Why you’ll love this position:

Mahatma Gandhi once said, “The best way to find yourself is to lose yourself in service to others.” The Missouri Long-Term Care Ombudsman Program provides a service to the vulnerable and often forgotten about members of your community, nursing home residents.  The mission of the Ombudsman Program is to improve the quality of life for residents through advocacy, education and empowerment.  Regional Ombudsman Coordinators help residents rediscover a sense of self determination, empowering them to exercise their rights.  Ombudsmen help residents work through any issues they may be facing. Visiting with residents helps reduce the sense of isolation some may feel, especially those who do not have close family or friends. The best part about being an Ombudsman is it provides a sense of purpose, an opportunity to give back to someone in need, as Ombudsmen truly make a difference.  

What you’ll do:

  • Identify, investigate and resolve complaints.
  • Provide services to protect residents and their interests.
  • Provide technical support to resident and family councils.
  • Ensures all long-term care facilities in the ombudsman’s coverage area are visited.
  • Provide information and assistance regarding long-term care issues and the needs and rights of residents.
  • Provide community education programs to inform groups about the Long-Term Care Ombudsman Program and resident rights.
  • Provide educational in-services to long-term care community staff.
  • Recruit, select, train, assign, evaluate and provide ongoing direct supervision to volunteer ombudsmen in the program.  Provide day to day support consultation and information to volunteers as needed.

Minimum Qualifications:

Education:  Graduated from an accredited college or university with a Bachelor’s Degree in Human Services, Nursing, Social Work, Psychology, Long Term Care, Public or Business Administration, Gerontology, Education or a closely related field.

Experience:  Should be able to provide accurate detailed reports.  Requires experience in public speaking.  Should demonstrate experience in long-term services and supports or other direct services for older persons or individuals with disabilities. Must have negotiation and problem solving skills.

Travel:  Requires moderate amount of day travel within region and occasional travel outside of the region.  Must have current motor vehicle operations license, proof of automobile insurance and reliable transportation. 

Conflict of Interest:  Be free of un-remedied conflicts of interest.

Legal:  Successfully pass Family Care Safety Registry background checks.

Send your resume to: Michael Stopka at mstopka@yahresources.org or

Michael Stopka

PO Box 265

Albany, MO 64402

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