An ombudsman is an advocate for resident rights in long term care. The word “ombudsman” is derived from Swedish and means “speaks on another’s behalf.” Our ombudsmen assist in resolving complaints of the residents by gathering information, mediating, making referrals, or providing education to families, staff, or other stakeholders, and work toward a resolution that is most satisfying to the resident. An ombudsman assures the resident is being treated with dignity and respect, as well as assists in promotion of culture change and other initiatives related to the well-being of the resident, such as resident and family councils, and awareness of abuse and neglect. Our ombudsman program provides professional advocacy to all residents in long term care, and is funded by the Older Americans Act.