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Young at Heart Resources is an EOE.

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Care Coordinators assess the needs of older adults and/or their caregivers in order to obtain services and supports to maintain their independence.


Information and Assistance

  • Possess a working knowledge of resources and services available to older adults, people with disabilities, and caregivers in the service area.
    • Refer consumers to appropriate entities for further assistance when necessary.
    • Serve as a source of accurate and unbiased information on topics affecting older adults, people with disabilities, and caregivers.
    • Obtain AIRS certification when eligible.

Benefits Counseling

  • Be familiar with the eligibility requirements for programs available to older adults, people with disabilities, and caregivers.
  • Provide consumers individualized assistance with paperwork, application, and enrollment in public and private benefits programs.
  • Advocate on behalf of consumers to ensure that they receive the benefits and services for which they are eligible.

Options Counseling

  • Perform consumer-directed need/risk assessments.
  • Facilitate informed decisions about long-term supports and future planning including aging in place through objective information, advice, counseling, and assistance.
  • Help consumers access programs, information, and services both private and publicly funded.

Case Management

  • Perform assessments for in-home services for multiple funding sources including Medicaid.
  • Develop care plans.
  • Manage units of service for in-home services within the assigned area.


Perform all other duties as assigned.


  • Computer skills to include basic computer skills as well as electronic application to various programs.
  • Strong verbal and written communication skills.
  • Cultural sensitivity to older adults and people with disabilities.
  • Strong networking/collaborative skills.
  • Solid problem-solving and conflict resolution skills.
  • Strong attention to detail and time management skills.
  • Reliable transportation for necessary travel within service area.
  • Able to perform moderate lifting, pushing, and pulling.
  • The ability to work and communicate with other staff efficiently and effectively.


A Bachelor’s degree from an accredited college or university in Human Services or a related field.

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