Job Title: Care Coordinator, full time

Apply by sending a cover letter and your resume to mstopka@yahresources.org.
Young at Heart Resources is an EOE.

POSITION: Care Coordinator
CLASSIFICATION: Full time
REPORTS TO: Chief Operating Officer

Send a cover letter and your resume to mstopka@yahresources.org

POSITION SUMMARY:

Care Coordinators assess the needs of older adults and/or their caregivers in order to obtain services and supports to maintain their independence.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Information and Assistance

  • Possess a working knowledge of resources and services available to older adults, people with disabilities, and caregivers in the service area.
    • Refer consumers to appropriate entities for further assistance when necessary.
    • Serve as a source of accurate and unbiased information on topics affecting older adults, people with disabilities, and caregivers.
    • Obtain AIRS certification when eligible.

Benefits Counseling

  • Be familiar with the eligibility requirements for programs available to older adults, people with disabilities, and caregivers.
  • Provide consumers individualized assistance with paperwork, application, and enrollment in public and private benefits programs.
  • Advocate on behalf of consumers to ensure that they receive the benefits and services for which they are eligible.

Options Counseling

  • Perform consumer-directed need/risk assessments.
  • Facilitate informed decisions about long-term supports and future planning including aging in place through objective information, advice, counseling, and assistance.
  • Help consumers access programs, information, and services both private and publicly funded.

Case Management

  • Perform assessments for in-home services for multiple funding sources including Medicaid.
  • Develop care plans.
  • Manage units of service for in-home services within the assigned area.

OTHER DUTIES:

Perform all other duties as assigned.

SKILLS, QUALIFICATIONS, & ABILITIES REQUIRED:

  • Computer skills to include basic computer skills as well as electronic application to various programs.
  • Strong verbal and written communication skills.
  • Cultural sensitivity to older adults and people with disabilities.
  • Strong networking/collaborative skills.
  • Solid problem-solving and conflict resolution skills.
  • Strong attention to detail and time management skills.
  • Reliable transportation for necessary travel within service area.
  • Able to perform moderate lifting, pushing, and pulling.
  • The ability to work and communicate with other staff efficiently and effectively.

EDUCATION REQUIRED:

A Bachelor’s degree from an accredited college or university in Human Services or a related field.


Job Title: Regional Ombudsman (Advocacy) Program Director, full time

Apply by sending a cover letter and your resume to mstopka@yahresources.org.
Young at Heart Resources is an EOE.

Reports To: Executive Director

Benefits include:
> agency-paid health insurance
> paid time off
> several paid holidays
> retirement plan after 1 year
> optional dental & vision insurance

Job Summary: Promotes and protects the rights, dignity, safety, and quality of life of residents in long-term care facilities. Assists residents to address and resolve issues to their satisfaction. Acts as a mediator to residents, families, and facility staff in order to help resolve resident complaints. Serves as a communication link between residents and staff, becoming a relied-upon source of information and assistance, benefiting everyone involved.

Apply by sending a cover letter and your resume to mstopka@yahresources.org.

Essential Job Functions:

  • Plans, organizes, directs and monitors all activities of the Long term Care Ombudsman Program. Works with the Chief Financial Officer to develop and submit for board approval and State Ombudsman funding all grant proposals and budgets.
  • Performs ongoing assessment of Ombudsman Program needs in the area served, establishes program goals and objectives that are included in the Area Plan, develops and organizes all aspects of project operations.
  • Accepts policy and program supervision from the State Ombudsman Office. Completes required training to become a Certified Ombudsman as required by the Ombudsman Final Rule. Attends continuing education provided by the State Ombudsman Office and other approved sources.
  • Approves all fund expenditures and is responsible for maintaining all program expenditures within the approved budget.
  • Recruits, selects, trains, assigns, evaluates and provides ongoing direct supervision to all Regional Ombudsman and volunteer ombudsmen in the program. Provides day to day support consultation and information to Regional Ombudsman and volunteers as needed.
  • Develops and maintains a complaint identification and resolution system, and maintains or assures the maintenance of all records, reports, and documentation necessary for effective program operations and in compliance with State Ombudsman Program and agency policies, regulations and guidelines.
  • Develops and maintains effective, continuing working relationships with nursing homes, nursing homes industry representatives, and other individuals, agencies and organizations concerned with long term care in the planning and service area.
  • Ensures all long-term care facilities in the agency’s coverage area are visited no less than 2 times during a reporting year, and preferably 4 times a reporting year, if the facility does not have a volunteer visiting on a more regular basis.
  • Perform the duties of the Ombudsman Program according to the Ombudsman Code of Ethics and the Missouri Program and Policy Manual. 
  • Identify, investigate and resolve complaints.
  • Provide services to protect residents and their interests.
  • Provide timely access to program services.
  • Provide technical support to resident and family councils.
  • Provide information and assistance regarding long-term care issues and the needs and rights of residents.

Other Responsibilities:

  1. Seeks out opportunities and makes presentations to community groups, nursing home staff, agencies and organizations to promote program awareness and support in the LTCOP service area. Prepares articles and news releases concerning the program activities and interest to the public.
  2. Serves as principal agency representative to attend meetings, serve on task forces, provide training and consultation and assist in promoting legislation for community long term care concerns, including working with nursing homes staff and other groups concerned with special needs of the long term care population.
  3. Other duties as assigned.

Prerequisites:

Education:  Graduated from and accredited college or university with a Bachelor’s Degree in Human Services, Nursing, Social Work, Psychology, Long Term Care, Public or Business Administration, Gerontology, Education or a closely related field.

Experience:  Should be able to provide accurate detailed reports. Requires experience in public speaking. Should demonstrate experience in long-term services and supports or other direct services for older persons or individuals with disabilities. Must have negotiation and problem resolution skills.

Physical:  Moderate physical activity required. Must be able to stand, walk, and climb stairs. Requires ability to operate motor vehicle. Must be able to lift 25 pounds and occasionally up to 50 pounds. Subject to repetitive motions such as typing. Job requires extensive communication skills which include the ability to hear so that verbal communication can be received, understood and acted upon. Requires the ability to see clearly printed material, and to see objects at a far distance. Job requires extensive use of computer, necessitating use of fingers in coordinated manner.

Travel:  Requires moderate amount of day travel within region and occasional travel outside of the region. Must have current motor vehicle operations license, proof of automobile insurance and reliable transportation. 

Conflict of Interest:  Be free of un-remedied conflicts of interest.

Legal:  Successfully pass Family Care Safety Registry background checks.


Job Title: Healthy Aging Coordinator, full time

Apply by sending a cover letter and your resume to mstopka@yahresources.org.

Young at Heart Resources is an EOE.

Benefits include:
> agency-paid health insurance
> paid time off
> several paid holidays
> retirement plan after 1 year
> optional dental & vision insurance

POSITION SUMMARY:

The purpose of the Healthy Aging Coordinator is to lead and oversee the agency’s Disease Prevention and Health Promotion (DPHP) programs. The position is responsible for planning and development of training, educational materials, and new initiatives related to the healthy living needs of the clients we serve. It also leads our low-impact cardiovascular and tai chi exercise programs. The position functions under general supervision of the Chief Operating Officer.

Apply by sending a cover letter and your resume to mstopka@yahresources.org.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Develop, implement and assess short and long-term planning, including goals, objectives and outcomes for healthy aging programs in conjunction with the Chief Operating Officer. Evaluate and report on results. (This may include client satisfaction as well as outcome and performance measures.)
  • Oversight of development, management, review and reporting of all programs and services within the Disease Prevention and Health Promotion programs.
  • Research and recommend evidenced based programs or other licensed programs for inclusion in the DPHP program roster.
  • Develop and/or provide leader training for all programs developed, licensed or sponsored by the DPHP.
  • Recruit, train and oversee volunteers associated with the DPHP program. Update training as needed.
  • Lead the program if no qualified volunteer or partner is available.
  • Establish a network of community partners, foster strong partnerships and positive relationships with the local communities to create visibility and understanding of issues and programs offered.
  • Represent the Young at Heart Resources in a positive, professional manner.
  • Support and uphold the mission statement, principles and policies of Young at Heart Resources.
  • Handle confidential information with tact and discretion and in compliance with applicable HIPAA regulations and requirements.

KNOWLEDGE AND EDUCATION NEEDED:

Associates degree in human services field required; bachelor’s preferred. Knowledge of aging and older adults preferred. Training and/or comparable work experience in lieu of educational requirements will be considered.

SKILLS/ QUALIFICATIONS/ ABILITIES NEEDED:

  • Leadership and vision
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excellent interpersonal skills and a collaborative management style
  • Able to work independently and set and meet own deadlines without direct supervision
  • Ability to work well with all levels of education and expertise
  • Able to develop and implement a sound strategy and plan
  • Understanding of client base
  • Ability to organize and maintain reports, detailed reporting required – both oral and written
  • Extensive computer skills including the ability to learn specialty computer programs as well as operate a wide variety of technological equipment
  • Training and public speaking skills
  • Creative thinking and problem solving – ability to look at situations from several points of view
  • Delegates responsibility effectively
  • Persuasive with details and facts – ability to challenge and debate issues of importance to the agency
  • Communication by phone, computer and face to face with contractors, other organizations and clients, and in written correspondence
  • Willing to travel, requires travel primarily within the northwest eighteen counties but can include outside the area as well
  • Moderate physical activity required. Must be able to stand, walk, climb stairs and lead cardiovascular exercise programs
  • Ability to see clearly printed material, and to see objects at a far distance

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