Job Title: Regional Ombudsman Program Director

Apply by sending a cover letter and your resume to mstopka@yahresources.org.
Young at Heart Resources is an EOE.

Reports To: Executive Director

Job Summary: Promotes and protects the rights, dignity, safety, and quality of life of residents in long-term care facilities. Assists residents to address and resolve issues to their satisfaction. Acts as a mediator to residents, families, and facility staff in order to help resolve resident complaints. Serves as a communication link between residents and staff, becoming a relied-upon source of information and assistance, benefiting everyone involved.

Essential Job Functions:

  • Plans, organizes, directs and monitors all activities of the Long term Care Ombudsman Program. Works with the Chief Financial Officer to develop and submit for board approval and State Ombudsman funding all grant proposals and budgets.
  • Performs ongoing assessment of Ombudsman Program needs in the area served, establishes program goals and objectives that are included in the Area Plan, develops and organizes all aspects of project operations.
  • Accepts policy and program supervision from the State Ombudsman Office. Completes required training to become a Certified Ombudsman as required by the Ombudsman Final Rule. Attends continuing education provided by the State Ombudsman Office and other approved sources.
  • Approves all fund expenditures and is responsible for maintaining all program expenditures within the approved budget.
  • Recruits, selects, trains, assigns, evaluates and provides ongoing direct supervision to all Regional Ombudsman and volunteer ombudsmen in the program. Provides day to day support consultation and information to Regional Ombudsman and volunteers as needed.
  • Develops and maintains a complaint identification and resolution system, and maintains or assures the maintenance of all records, reports, and documentation necessary for effective program operations and in compliance with State Ombudsman Program and agency policies, regulations and guidelines.
  • Develops and maintains effective, continuing working relationships with nursing homes, nursing homes industry representatives, and other individuals, agencies and organizations concerned with long term care in the planning and service area.
  • Ensures all long-term care facilities in the agency’s coverage area are visited no less than 2 times during a reporting year, and preferably 4 times a reporting year, if the facility does not have a volunteer visiting on a more regular basis.
  • Perform the duties of the Ombudsman Program according to the Ombudsman Code of Ethics and the Missouri Program and Policy Manual. 
  • Identify, investigate and resolve complaints.
  • Provide services to protect residents and their interests.
  • Provide timely access to program services.
  • Provide technical support to resident and family councils.
  • Provide information and assistance regarding long-term care issues and the needs and rights of residents.

Other Responsibilities:

  1. Seeks out opportunities and makes presentations to community groups, nursing home staff, agencies and organizations to promote program awareness and support in the LTCOP service area. Prepares articles and news releases concerning the program activities and interest to the public.
  2. Serves as principal agency representative to attend meetings, serve on task forces, provide training and consultation and assist in promoting legislation for community long term care concerns, including working with nursing homes staff and other groups concerned with special needs of the long term care population.
  3. Other duties as assigned.

Prerequisites:

Education:  Graduated from and accredited college or university with a Bachelor’s Degree in Human Services, Nursing, Social Work, Psychology, Long Term Care, Public or Business Administration, Gerontology, Education or a closely related field.

Experience:  Should be able to provide accurate detailed reports. Requires experience in public speaking. Should demonstrate experience in long-term services and supports or other direct services for older persons or individuals with disabilities. Must have negotiation and problem resolution skills.

Physical:  Moderate physical activity required. Must be able to stand, walk, and climb stairs. Requires ability to operate motor vehicle. Must be able to lift 25 pounds and occasionally up to 50 pounds. Subject to repetitive motions such as typing. Job requires extensive communication skills which include the ability to hear so that verbal communication can be received, understood and acted upon. Requires the ability to see clearly printed material, and to see objects at a far distance. Job requires extensive use of computer, necessitating use of fingers in coordinated manner.

Travel:  Requires moderate amount of day travel within region and occasional travel outside of the region. Must have current motor vehicle operations license, proof of automobile insurance and reliable transportation. 

Conflict of Interest:  Be free of un-remedied conflicts of interest.

Legal:  Successfully pass Family Care Safety Registry background checks.

Leave a Reply

Your email address will not be published. Required fields are marked *